PREFACE
In our work with leaders and managers from many industries, no issue recurs with greater pain and frequency than that of worker underperformance. Every leader knows that a fully engaged employee can make an extraordinary impact on the success of the enterprise. Engaged workers show up with a committed attitude; they bring their whole selves—all their experience, talent, imagination, brains, and heart—with them to work.
The pain lies in the fact that engaged employees are the exception. The majority of workers in every business are disengaged or worse.
If you lead or manage people, you suffer from this pain. A few of your followers give ...
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