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Terms of Engagement, 2nd Edition by Richard Axelrod

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CHAPTER 2Engagement Is the New Change Management

The old change management, with its committees, teams, and heavy consultant influence, contains the seeds of its own destruction. Remember part 1 of the Detroit Edison story in the first chapter? Here is how the organization dealt with the problems it was having with its supply-chain improvement process and avoided its own destruction.

DETROIT EDISON, PART 2

When Detroit Edison’s leaders recognized that the process was in danger of collapsing, they decided that drastic action was required. They redesigned the supply-chain improvement process using the principles of the new change management.

Switching processes in midstream was not an easy task: the leaders did not want to throw out the good analytical ...

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