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Terms of Engagement, 2nd Edition by Richard Axelrod

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CHAPTER 5Leadership Conversations That Foster Engagement

In this chapter, we will explore leadership conversations that support the new change management’s principles and practices. These conversations, when done well, help form the basis for change. In these conversations, relationships grow as trust builds.

The leaders of a division of a global high-tech organization were poring over the results of their latest engagement survey. One number popped out at them: their dismal scores in employee recognition. They had to do something. So, being good leaders, they took charge and went about fixing the problem. They met frequently to discuss what they should do. After several meetings, the leaders decided the answer was to institute a recognition ...

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