CHAPTER 10When Engagement DisengagesSOME WORDS OF CAUTION BEFORE YOU BEGIN

This is the “buyer beware” chapter. When the new change management goes wrong, you are actually worse off than if you’d never started. At least one of nine threats usually causes the derailment. These threats deserve examination before you begin a change process so you can avoid getting in your own way. All ten are rooted in self-deception.

Self-deception is at the heart of the shadow, a concept from psychologist Carl Jung. As you seek to project a positive image of yourself, you may be unaware of your own shadow: the negative aspects of yourself that you would just as soon not consider.

Your shadow can be the desire to control others, to manipulate outcomes, or to win ...

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