Thank God It’s Monday!: How to Create a Workplace You and Your Customers Love

chapter seventeen Bravely Go Beyond the Job Description

“Some of us will do our jobs well and some will not, but we will be judged by only one thing. The result.”

—Vince Lombardi

Albert Johnson had just moved to a small town, too far out to be a suburb, but close enough that he could make a long commute to get to his office in Omaha. He lived in a small cottage by a lake. The waterfront property, an acre and a half, cost far less than a three-bedroom ranch home closer to his office. If the gas prices didn’t eat him alive on the commute, he was going to have a lower cost of living and live in a constant vacation setting. Cool.

So he went out to his car in the morning, and “click”—nothing. He turned the key again. Same thing. Uh, oh.

Here he was, ...