Thank God It’s Monday!: How to Create a Workplace You and Your Customers Love

chapter nineteen What We Have Here Is a Failure to Communicate…Clearly

“Good communication is as stimulating as black coffee, and just as hard to sleep after.”

—Anne Morrow Lindbergh

You need to use powerful and positive language about what you will do and the attitude you expect from others.

PROBLEMS OR OPPORTUNITIES?

Any management team will always have problems. There’s nothing new or different in that. In fact, if you don’t want problems, don’t be a leader. The problem is when you identify each problem as a problem. When you do that, it often becomes one of the problems you revisit every week, and it becomes a part of the “same old, same old.” Sound familiar?

Every time you call problems “problems,” you stop all ability to resolve them. ...