ACKNOWLEDGMENTS

The creation of a book is a combination of many people’s thoughts and efforts. We recognize that many individuals helped with the completion of this project. We would like to thank the contributors listed individually here. Without their support of this project, taking time to painstakingly review chapters for quality and correctness of content, and providing their subject matter expertise, this endeavor would never have been possible. Their efforts are well received, greatly appreciated, and forever remembered.

We also thank all the clients and friends who repeatedly asked for this book to be written and inquired (nagged) as to its progress on a regular basis. We appreciate the significant support throughout the years made by: Kelly Kirwan, Gloria Marcinko, Elizabeth Martin, Sandra Otto, Tammy Schmeeckle, Samantha Walsh, and Kathleen Wilhide. Additionally, we thank Sheck Cho, Alexia Meyers, and John Wiley & Sons for all their hard work in bringing this book to completion.

CONTRIBUTORS

The following contributors were interviewed and regularly contacted to cover the subject matter contained within this book. These interviews and conversations were for the purpose of gathering information from the key SAPABC representatives, or experience implementers, as to the importance and most beneficial functionality within their respective areas of expertise. We take this opportunity to thank them and make known their contributions to this book.

Anton van der Merwe

Mr. van ...

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