Chapter SevenThe Challenges of Managing Despite Forces Outside Your Control

“How can I possibly meet the specifications and requirements when the specifications and requirements keep changing?”

“We don’t have sufficient resources [tools, information, people, money, materials, space, time] to do the best possible job.”

“I can’t be expected to meet my deadline when I get another competing assignment from Ms. Otherboss or if I have to wait for Mr. Delay [in another team, department, or company for that matter] to give me the missing piece I need to proceed with my own part of the project.”

These are just a few of the daily complaints managers hear from their direct reports. Of course, half the time, even as the manager, you have no more control ...

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