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CHAPTER 5Key #3: Begin Developing Teams to Replace the Hierarchy

In beginning the journey to empowerment, it is important to remember that all three keys are crucial for effectively creating a culture of empowerment. Information sharing sets the stage for change, while boundaries provide the framework for acting with autonomy. What is missing, to truly get the journey going, is a mechanism that uses human interaction to provide the direction and support needed to best use and develop the talents that people have and will acquire. Self-directed teams provide the vehicle for this missing human interaction.

Teams help people address some of the personal concerns they have at this early stage of the process of changing to empowerment. People ...

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