CHAPTER 6Key #1: Share More Information and Listen for Information

In an era of speed and quickness, we often hear people express frustration at how long change takes. Once a commitment is made to empowerment, everybody wants to reach the goal without having to make the journey. Like small children on a holiday trip, people seem to be asking, Are we there yet? The problem is that the change to empowerment from the hierarchical mind-set of the past involves the incorporation of significantly different ideas. We must, therefore, anticipate points of frustration and disappointment along the journey to empowerment. Following are some of the typical questions that can be expected at this stage of the change process.128

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