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CHAPTER 7Key #2: Widen the Boundaries to Create More Autonomy and Responsibility

Because the world of empowerment is so foreign to people in most organizations, it is easy to begin to feel lost somewhere along the journey from hierarchy to empowerment. The mileposts to progress become unclear, creating a need to reestablish the guidelines for acting in a culture of empowerment. The initial excitement about the journey becomes bogged down in the valley of discouragement. People need to be reminded where they are going and how to get there. Being lost is never a comfortable feeling. Being in free fall between the security of hierarchy and the responsibility of empowerment is even more uncomfortable. Some people in the organization will want ...

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