CHAPTER 9Key #1: Enhance Information Sharing to Drive Performance

For most people involved in the change-to-empowerment process, this third stage, Adopting and Refining Empowerment, comes as a breath of fresh air after the difficult stage of Change and Discouragement. And it is tempting for people to take their eyes off the vision of full empowerment, which is focused not only on involvement but also on responsibility and results. Empowered organizations involve far greater responsibility for everyone. They involve people voicing their opinions, disagreeing with each other, arguing for their positions, and feeling the pressure of performance responsibility. They also involve people feeling a sense of ownership, being listened to and understood, ...

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