CHAPTER 11Key #3: Let Teams Replace the Hierarchy

As we are now in this final stage of the journey to empowerment, we want to make full use of the power of replacing the hierarchy with self-directed teams to achieve full empowerment. During the first two stages of the change process, the teams have gone through a period of Orientation where they were trying to determine what it would mean to be part of an empowered team. They have also gone through a period of Dissatisfaction where team members wondered if they would not be better off working as individuals in this new empowerment culture. Entering this final stage of changing to empowerment, the teams are coming to Integration, where they have resolved the issues that have held them back ...

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