DISCIPLINE 1
Builds Interpersonal Trust
INSTILLS TRUST VALUES DIFFERENCES
AT TWENTY-EIGHT YEARS OLD, JUAN GALARRAGA WAS asked to take a high-risk assignment. He was charged with turning around a high-volume, high-visibility, and severely underperforming Target store in South Florida. An ambitious Venezuelan immigrant, he accepted the turnaround assignment and within a week had moved to Naples, three hours away.
The situation was even worse than he had thought. He had seen the poor financials before arriving, but not the depth of low morale and hostile finger pointing. Recognizing the skepticism aimed at him due to his relative youth and his being ...
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