APPENDIX B

Guidelines and Considerationsfor Exit Interviewing/Surveyingand Turnover Analysis

Exit survey and interview data should be seen as a valuable source for the analysis of turnover root causes, but too often they are regarded as superficial and relatively meaningless because of the way they are gathered and who does the gathering. When viewed as a strategically important retention practice, conducted skillfully, and incorporated with other relevant organizational data, exit survey and interview data can help organizations develop effective, on-target solutions to the “push factors” that too often, even unintentionally, drive good people out of the organization.

The Traditional Exit Interview

As traditionally practiced in many organizations, ...

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