CHAPTER SIX
Reason #3: Too Little Coachingand Feedback
When you don’t manage for progress,no amount of emotional intelligenceor incentive planning will save the day.
Just in case you need more evidence that a lack of performance coaching and feedback is a major cause of employee disengagement and turnover, here are some survey results to consider:
• The number one cause of performance problems in 60 percent of companies is poor or insufficient feedback from supervisors.1
• A survey of 1,149 people at seventy-nine different companies found that manager feedback and coaching skills were consistently rated as mediocre.2
• Forty-one percent of employees believe their managers have no effect ...
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