CHAPTER 3

MEDIATION: WHAT IT IS AND WHY IT WORKS

Throughout this book, I refer to mediation even though most of the content will provide solutions that pre-empt the need for it. Why? Because the tools and principles used in the mediation process can equally be applied to situations in which the conflict has not escalated or when two parties are at loggerheads. It is the principles of mediation that enable resolution and that will form the basis of the seven principles.

The principles of mediation and why they matter

Mediation is a voluntary, confidential process in which an impartial third party supports the parties to come to a solution that works for them without giving advice or opinions. Between 70% and 90% of mediations are successfully ...

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