PRINCIPLE 2: TAKE CONTROL OF YOUR RESPONSE
This principle is most useful when you feel out of control – either of the situation or your response to it. In these situations it allows you to take control before reacting or to regain control when your initial reaction is leading you in an unhelpful direction. Essentially, it enables you to get back in the driving seat.
I should highlight that this is not about taking control of the other person but taking our control of our influence over what happens next.
Most of us have a gut reaction to a conflict situation. This reaction is likely to be fuelled by instinct and, by definition, will not be considered or thought through. More often than not, we react to the situation without thinking ...