PRINCIPLE 3: APPLY THE RESOLUTION FRAMEWORK FOR DIFFICULT CONVERSATIONS (STAGE 1)
Stage 1: Preparing for the conversation
The resolution framework is set out in two stages, the first focussing on preparing for the conversation and the second equipping you to have the conversation itself. Although it is tempting to go straight to the process of how to have the conversation itself, preparation can make every difference so I would urge you to give equal attention to both this chapter and the next.
Success is where opportunity and preparation meet
When we are about to have these conversations, we rarely plan. However, through a plan we give ourselves the opportunity to anticipate challenges, be more prepared to deal with ...