CHAPTER 10

PRINCIPLE 6: WALK THE WALK – USING CONFLICT RESOLUTION TOOLS IN EVERYDAY LIFE

If we can resolve the little irritations, fears and challenges we have with the people we encounter on a day-to-day basis, we stand a chance of transforming those relationships. We may also avoid those irritations and challenges turning into long-term resentments. It is not an exaggeration to say that if we achieve that personally we become closer to being able to make peace in the world and create a different paradigm.

On this basis, it is critical for businesses and the people who work in them to be aware that our personal and corporate social responsibility starts with the level to which we take responsibility for our behaviour and conflicts at work ...

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