chapter 3
Why things go wrong at work
‘The secret of change is to focus all of your energy not on fighting the old, but on building the new.’
Socrates1
Introduction
In this chapter, we’ll look at the perfect storm of factors that contribute to somebody being experienced as difficult at work.
A very common question, often posed right at the start of an assignment to coach somebody who is described as difficult at work, is: ‘Why has this happened?’
Leaders are usually already asking themselves that question, even before they put it out loud to me as part of our briefing process. They want to know if something they’ve done has created a bad situation. ...
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