chapter 4

Warning signs at work

‘Never look down on anybody, unless you’re helping them up.’

Jesse Jackson1

Introduction

Identifying the presence of a difficult person at work isn’t always straightforward. This chapter presents the critical warning signs to help you recognise a problem and decide when to respond to it.

But how can you spot the warning signs that someone is being difficult at work?

For people who may not have been in this kind of situation before, you might expect the answer to be obvious – if someone who works for or with you is causing a problem, surely you’d already know?

The answer to that question seems to be ‘Yes, but . ...

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