Selected Bibliography

Abel, S. (2013). “Content Strategists Must Become Engineers of Content-Driven Customer Experiences.” The Content Wrangler (blog), July 29, http://thecontentwrangler.com/2013/07/29/content-strategists-must-become-engineers-of-content-driven-customer-experiences.

Allen, M. (2003). Michael Allen’s Guide to E-Learning: Building Interactive, Fun, and Effective Learning Programs for Any Company. Hoboken, NJ: John Wiley and Sons.

ASTD. (2013). “$164.2 Billion Spent on Training and Development by U.S. Companies.” ASTD Blog, December 12, www.astd.org/Publications/Blogs/ASTD-Blog/2013/12/ASTD-Releases-2013-State-of-the-Industry-Report ...

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