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The ACE of Soft Skills: Attitude, Communication and Etiquette for Success by Mahadevan Ramesh, Gopalaswamy Ramesh

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31

Phone Etiquette

“This ‘telephone’ has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us.”

 

–Western Union internal memo, 1876.

The telephone has always been a beast of burden for business communication. Even some of the iconic images of last century’s business world revolve around the phone— a serious businessman busily talking on the phone, a secretary taking down a phone message for the boss and the army of telephone operators (who were a subculture unto themselves) connecting phone lines and people. But, what used to be a simple instrument (with an annoying ringtone) tethered to your desks, has now evolved into a sophisticated gadget with all sorts of multimedia communication ...

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