Chapter 15
Rewarding Performance
Team Fantastic’s makeup and costumes were just right, and, for a bunch of rookies, you put on a pretty good show. When the play is over and you all come out to take a bow, you receive rousing applause. How good it feels to be appreciated.
Imagine how it would feel to have the audience just stand in silence. No cheers, no applause, not even a single person clapping. How disappointing this would feel.
It goes without saying that most of us live for rewards. We don’t need people clapping for us all the time, nor do we need to be handed cash every day. But we need to feel that we are valued, that what we are doing is important and appreciated. Yet in some organizations today, effective performance is met with silence. ...
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