ACKNOWLEDGMENTS

We owe thanks to a great many people who helped us conceive and execute this project. Deans Jay Light and Nitin Nohria and the Division of Research at Harvard Business School (HBS); presidents Finn Junge-Jensen, Johan Roos, and Per Holten-Andersen of Copenhagen Business School (CBS); Dean Jim Jiambalvo and Associate Dean Tom Lee of the Foster School of Business at the University of Washington (UW); and the Philip M. Condit endowed chair at UW all provided financial support for this project, and we are certainly grateful for that.

A number of people provided valuable written feedback on earlier drafts. Ryan Nelson and his colleagues Peter Gray, Glenn Browne, and Stefano Grazioli on the IT faculty at the McIntire School of Commerce ...

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