Thursday, September 27, 10:55 AM . . .

“I tell you, that’s simply not going to work!” The speaker pounded his fist on the table. Others in the room let loose a collective sigh. Frustration filled the air like an unpleasant smell.

Barton sat at the back of the conference room, listening. He struggled to control an urge to wade in with his opinion. Two camps had formed, and they disagreed bitterly. Twice before, in the span of a week, he’d sat through unproductive meetings on this or related topics. The group leading the effort to replace IVK’s increasingly decrepit back-office systems, the IR team, had been basically stuck for months now. Someone, or something, needed to break the pattern of dysfunction.

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