One summer afternoon in 2010, I was given three departments of software developers, software testers, and hardware designers and was asked to form one new department of engineering from them—a department with high collaboration and flexibility to build cross-functional teams across those three domains. The department would serve our customers better, with higher flexibility, creativity, and innovations, while keeping our technical excellence and living the company’s vision: “Added-Value Solutions.” I was asked to come up with my own idea of how I wanted to run my new department by the following week.
I went home, sat in ...
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