4
Vision of Success
For I dipped into the future,
far as human eye could see,
saw the Vision of the world,
and all the wonder that would be.
—Alfred Lord Tennyson
Before we embark on a learning path to discover the 6Ds Framework in the next chapter, it’s worth spending a few moments on some of the important strategic elements required as you begin to make decisions for the implementation of AI in customer service and support.
A Vision of Success
As you and your organization begin the AI journey, it is critical to develop a strong vision. Having a clear vision for any project is paramount to its success. Most importantly, it serves as a guiding light, illuminating the path toward the project’s goals. A well-defined vision ensures that all team ...
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