August 2024
Intermediate to advanced
545 pages
15h 41m
English
book
The AI Revolution in Customer Service and Support: A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
by Ross Smith, Emily McKeon, Mayte Cubino Gonzalez
Content preview from The AI Revolution in Customer Service and Support: A Practical Guide to Impactful Deployment of AI to Best Serve Your Customers
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15
Evolution of Support Roles with AI
The future belongs to those who prepare for it today.
—Malcolm X
As we enter this new era of AI, there will be inevitable changes in how we work.
Throughout history, we’ve seen continuous transformations in technology, nature, the arts, and nearly every sector or industry. For example, technology has impacted the way humans accomplish tasks since the invention of writing by the ancient Sumerians, the Mesopotamian wheel, and the printing press in the early 13th century. Cloth is not made the same way it was in the 17th century. Books are not printed the same way they were before Gutenberg in 1450 Europe. However, AI is a little different and perhaps more intimidating as the speed of innovation and the reality ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.