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Games, Play, and Novelty in the Age of AI
The creation of something new is not accomplished by the intellect but by the play instinct acting from inner necessity. The creative mind plays with the objects it loves.
—Carl Jung
AI promises to transform customer service, boosting efficiency, enabling personalized engagements, and extracting actionable customer insights from extensive datasets. This innovation equips service agents to offer faster responses and deliver the friendly and warm personal experience that customers truly value —a hallmark of customer care where services are customized to each customer’s unique preferences, needs, and history. Imagine entering your local cafe where the barista knows your usual order. AI in customer service ...
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