CONCLUSION
Leading today for tomorrow
When AI burst onto the business scene a few years ago, an executive (we’ll call him George) at a large multinational company felt on edge. As an expert in operations and management, he was uncertain about what to expect from AI. He sensed his teams’ fears about this tech-driven newcomer. He became defensive, avoiding the AI topic as much as possible. I remember telling him I was surprised that he seemed to have forgotten his leadership abilities so easily. “How so?” he asked.
“Sure, you need to get familiar with AI,” I told him, “but in my view, right now is the moment that you need to step up as the leader ...
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