CHAPTER 6
BALANCE
Adopt AI with all stakeholders in mind
“It’s time to join the pack and bring AI to our people!”
The CEO of a specialty retailer company was talking with me. Although not very AI-savvy, he was expressing great enthusiasm for bringing this tool into the company. In his view, AI could significantly help shape customer relationships. In his vision, customers could virtually scan the retailer’s product line and assess different options to their own liking. With help from his IT department, he had prepared a sales pitch for his shareholders and the board on why investments in AI were appealing and why, frankly speaking, the company ...
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