31 Case Study
Minimizing Customer Churn with AI
In conversation with Manu Kumar: Chief Data and AI Officer, with over a decade of experience in the advanced analytics and AI space. His expertise spans senior leadership roles in technology, luxury, eCommerce, and insurance sectors across three continents.
LinkedIn: manuakumar
Case Study in Summary
Case Study Classification
- Segment: B2C
- Industry: Insurance
- Geography: Europe
- Value creation levers: Growth and retention
- Time to impact: 12-18 months
- Regulatory considerations: High
The Business Challenge
A large, multinational health insurance company with revenue in the low double-digit billions ...
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