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The AMA Handbook of Project Management, 3rd Edition by Jeannette CABANIS-BREWIN, Paul C. DINSMORE

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CHAPTER 11Project Quality Management In Practice

GEREE STREUN, PMP, CSQE, GVSOFTWARE SOLUTIONS, INC.

What do we mean by “quality management” on projects? Often, discussions of quality become confused when it is not clear whether we are referring to the quality of the process—the process of documenting and executing the project—or to the quality of the finished product. The Project Quality Management processes described in A Guide to the Project Management Body of Knowledge, Fourth Edition, address that confusion by including all the activities that determine quality standards, objectives, and responsibilities so that the project will satisfy the quality requirements and produce a product that meets quality standards. The Quality Management processes ...

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