The AMA Handbook of Business Letters, 4th Edition

CHAPTER 12

Confirmation letters

When you receive information or material from someone, most often the courteous thing to do is to write a confirmation letter. The letters in this chapter are examples of some basic confirmation letters that you might have to write.

Many of the letters in this chapter can be sent as emails or as attachments to emails. For those letters that can be adapted to emails, it’s simple enough to copy the text of the sample letter into the text of your email.

Letter Confirming Supplier’s Oral Instructions

Sample Letter 12.1 was written as a follow-up to a supplier’s oral instructions. By writing this type of confirmation letter, the letter writer makes sure that she has understood the supplier’s instructions correctly. ...