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The AMA Handbook of Business Letters, 4th Edition by Edward Coleman, Jeffrey L. Seglin

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CHAPTER 8

Credit and collection letters

“Neither a borrower nor a lender be” might have been words Polonius could live by in Hamlet’s Denmark, but such philosophy simply doesn’t work in today’s society. In the United States, credit has become a standard way of doing business. We buy our homes and cars on credit, start businesses on credit, stock our stores on credit, and so on. In the world of credit, the lender has to be particularly careful about the borrower’s ability to pay back funds.

The letters in this chapter arm the lender with a variety of credit and collection letters that can be used to ensure that a solid relationship is built with a borrower. Should that relationship falter, the letters are here to help the lender recoup the money ...

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