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The AMA Handbook of Project Management, 4th Edition by Jeanette Cabanis-Brewin, Paul C. Dinsmore

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CHAPTER 14

Project Communication Management

RUTH H. ELSWICK, PMP, PM COLLEGE

Recently an engineer who had successfully managed a very large aerospace project—a multimillion dollar, technically complex project that had expanded to five years and involved hundreds of resources and thousands of activities—told me that the hardest part of managing that project, “far and above anything else” was trying to manage the communication. He said, “I felt like a traffic cop in the middle of all the stakeholders trying to direct the flow of all the information.”

This project manager’s experience sums up what most project managers feel as they try to manage communications on a project. Often there is pressure to shortcut the planning process and jump right ...

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