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The AMA Handbook of Project Management, 4th Edition by Jeanette Cabanis-Brewin, Paul C. Dinsmore

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CHAPTER 37

Achieving Business Excellence Using Baldrige, Business Process Management, Process Improvement, and Project Management

ALAN MENDELSSOHN, PROCESS IMPROVEMENT CONSULTANT, RETIRED

MICHAEL HOWELL, ASQ, IBM CIO BUSINESS TRANSFORMATION/INFORMATION TECHNOLOGY

In the last thirty years, there have been many terms used to describe various approaches to achieving business excellence. Some of the more familiar are quality improvement, total quality control, quality management, Total Quality Management (TQM), process improvement, ISO 9000, Six Sigma, business process management (BPM), Lean, Lean Six Sigma, Baldrige, and even the more generic term continuous improvement. Project management, while not in the above list, becomes an enabler to help ...

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