Foreword

Who is he? I asked myself.

I was waiting to be served at a local store, as was my soon-to-be new friend. As I learned later, he was having similar thoughts about me. It wasn’t long before we approached one another and introduced ourselves. It turned out that we looked familiar to each other because we had both been employed by the DuPont Company, although in different parts of the business.

The usual conversation between retirees began with the standard question about how we were keeping ourselves busy. Nib, Norbert’s nickname, enthusiastically described the seminars he had been giving on the subject of persuasion. He had created, sold, given, and continued to give frequent seminars on the subject to the point where he could no longer ...

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