sustaining the touch of intimacy. The second condition for acting on what matters is to choose intimacy in the face of an instrumental world. The challenge is to sustain our humanity when all around us is in the process of being automated. Intimacy is about the quality of contact we make: It values direct experience over electronic or virtual experience. It is immersion into the world of feelings, connection with the senses, and vulnerability—all of which, not incidentally, are considered liabilities in our institutions. In an instrumental world people are considered assets, resources to be leveraged; they are not valued as unique ...
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