CHAPTER7The Compassionate Connected Organization
THE YEAR WAS 2009, and Amy Cowperthwait, a veteran nurse and coordinator of the Skills and Simulation Lab at the University of Delaware’s School of Nursing, realized that her program needed to change. Like many other institutions, the university had trained young nurses by relying on electronic mannequins. Yet these mannequins weren’t preparing students very well for what they would encounter in their future work with live human patients. “It was impossible,” Cowperthwait recalls, “to cultivate simulations that focused on essential communication skills for healthcare providers”—skills like developing ...
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