Chapter 18

Mining Software Logs for Goal-Driven Root Cause Analysis

Hamzeh Zawawy*; Serge Mankovskii; Kostas Kontogiannis; John Mylopoulos§    * Department of Electrical & Computer Engineering, University of Waterloo, Waterloo, ON, Canada CA Labs, San Francisco, CA, USA Department of Electrical and Computer Engineering, National Technical University of Athens, Athens, Greece§ Department of Information Engineering and Computer Science, University of Trento, Trento, Italy


Root cause analysis for software systems is a challenging diagnostic task owing to the complex interactions between system components, the sheer volume of logged data, and the often partial and incomplete information available for root cause analysis purposes. ...

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