The Art and Science of Communication: Tools for Effective Communication in the Workplace

Chapter 3. Interpersonal Communication

You can fool some of the people all of the time, and all of the people some of the time, but you can't fool all of the people all of the time.

—Abraham Lincoln

FIVE KEYS TO POSITIVE, HEALTHY WORK RELATIONSHIPS

The third step you are about to ascend will make for one of the most in-depth chapters you will read in this guide. Interpersonal Communication is truly a science of human investigation, awareness, and adaptation. Factors of socialization, perception, and diversity can make interpersonal communication a complex experience in the workplace. However, there are skills and ingredients you can use to move your communication ability forward. These skills can best be introduced within five (5) vital keys to successful interpersonal relationships.

Key #1

Be the Person YOU Want to Work With!

Being a confident, whole person is about living purposefully, aware of personal responsibility, self-determination, and active participation. That right person is the one we come in touch with through the self-reflection and self-monitoring found in step one, our Intrapersonal Communication. Understanding the role of your self-talk, you are now acutely aware of how Non-verbal Communication greatly impacts your message. Not only are you aware of the 93 percent that NVC can potentially play in your sending and receiving a message, you now have a working knowledge of the vastness of the nonverbal experience, from time to touching.

The individual whose self-esteem and ...