The Art and Power of Facilitation

Table of contents

1. Cover
2. Title Page
3. Copyright
4. About the Authors
5. Table of Contents
6. Preface
7. About this Book
8. Chapter 1 - To Meet or Not to Meet, That is the Question
   1. Think Before You Meet
   2. Meeting Types
9. Chapter 2 - Meeting Management Best Practices
   1. Establish the Meeting Foundation
   2. Design the Meeting to Meet the Objectives
   3. Determine the Meeting Participants
   4. Prepare the Meeting Agenda
   5. Open the Meeting
   6. Establish Meeting Ground Rules
   7. Conduct the Meeting Using Appropriate Facilitation Techniques
   8. Close the Meeting
   9. Followup after the Meeting
10. Chapter 3 - Facilitation—It’s an Art and a Science
    1. Facilitation versus Subject Matter Expertise
    2. The Roles and Responsibilities of the Facilitator
11. Chapter 4 - The Business Analyst’s Facilitation Toolkit
    1. Group Analysis Skills
    2. Group Communication Skills
    3. Group Process Skills
12. Chapter 5 - Requirements Elicitation Meetings
    1. Challenges
    2. Roles and Responsibilities
    3. Individual and Small Group Interviews
    4. Facilitated Requirements Elicitation Workshops
13. Chapter 6 - Requirements Analysis Meetings
    1. Challenges
    2. Business Modeling Workshops
    3. Types of Analysis Meetings
    4. Business Process Modeling Workshops
    5. Prototype Review Meetings
    6. Risk Management Workshops
14. Chapter 7 - Requirements Specification Review Meetings
    1. Challenges
    2. Types of Meetings
    3. Requirements Specification Review Meeting
15. Chapter 8 - Deliverable Verification and Validation Meetings
    1. Challenges
    2. Types of Meetings
    3. Deliverable Inspection Meeting
16. Chapter 9 - Closing Comments
17. Index