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The Art and Power of Facilitation by Kathleen B. Hass, Alice Zavala

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Chapter 1To Meet or Not to Meet, That Is the Question

In This Chapter:

  • Think Before You Meet

  • Meeting Types

The business analyst uses different types of meetings—one-on-one interviews, small-group working sessions, or formal requirements elicitation workshops—and various facilitation techniques to get the job done. The ability to plan and facilitate effective meetings, bring a group to consensus, and drive resolution of issues and conflicts is essential to the successful business analyst. Therefore, meeting planning and facilitation is at the core of the business analyst’s skill set. As Ellen Gottesdiener notes in Requirements by Collaboration:1

The cost of ineffective meetings is staggering. The average person attends seven to ten meetings ...

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