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The Art and Power of Facilitation by Kathleen B. Hass, Alice Zavala

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Chapter 4The Business Analyst’s Facilitation Toolkit

In This Chapter:

  • Group Analysis Skills

  • Group Communication Skills

  • Group Process Skills

Brad Spangler specifies the skills required of an effective facilitator:1

Facilitators must have a variety of skills and techniques to be effective. Strong verbal and analytical skills are essential. Facilitators must know what questions to ask, when to ask them, and how questions should be structured to get good answers without defensiveness. Facilitators must know how to probe for more information when the initial answers are not sufficient. They must also know how to rephrase or “reframe” statements to enhance understanding, and to highlight areas of agreement and disagreement as they develop.

Other ...

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