O'Reilly logo

The Art and Power of Facilitation by Kathleen B. Hass, Alice Zavala

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Index

A

acknowledgment

(communication category), 34

affinity diagrams, 71–72

agendas

for business modeling workshops, 116–126

for business process modeling workshops, 116–126

conducting meetings using, 21–22

for deliverable inspection meeting, 174–180

as management technique, 76

preparing, 14–18

for prototype review meetings, 130–136

for requirements elicitation interviews, 85–92

for requirements elicitation workshops, 97–107

for requirements specification review meetings, 154–166

for risk management workshops, 139–148

tabling items on, 21

analysis. See group analysis skills anonymous brainstorming, 69

artifacts, 16

B

bad faith, 35

behaviors, managing, 35, 76

binary searches, 69

brainstorming, 65–72

brainwriting, 69

break-out groups, 46–47

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required