The Art and Power of Facilitation

Index

A

acknowledgment

(communication category), 34

affinity diagrams, 71–72

agendas

for business modeling workshops, 116–126

for business process modeling workshops, 116–126

conducting meetings using, 21–22

for deliverable inspection meeting, 174–180

as management technique, 76

preparing, 14–18

for prototype review meetings, 130–136

for requirements elicitation interviews, 85–92

for requirements elicitation workshops, 97–107

for requirements specification review meetings, 154–166

for risk management workshops, 139–148

tabling items on, 21

analysis. See group analysis skills anonymous brainstorming, 69

artifacts, 16

B

bad faith, 35

behaviors, managing, 35, 76

binary searches, 69

brainstorming, 65–72

brainwriting, 69

break-out groups, 46–47