CHAPTER 2
How Do You Learn?
What do you know about learning? Have you ever thought about it? You’ve been learning since you were born. In fact you can learn a great deal by observing how a baby learns. Volumes and volumes have been written about how people learn. In this chapter I only have space to scratch the surface. This chapter introduces you to key theories that provide solid grounding for how people learn.
Training is a method to enhance performance. Whenever a person’s ability to perform a job is limited by a lack of knowledge or skill, there’s an opportunity to bridge the gap by providing the required instruction.
Sounds simple, doesn’t it? Not really. The problem begins with the fact that learning something you don’t already know requires ...
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