June 2017
Beginner
464 pages
17h 52m
English
book
The Art and Science of Business Communication, 4e, 4th Edition
by P.D. Chaturvedi, Mukesh Chaturvedi
Content preview from The Art and Science of Business Communication, 4e, 4th Edition
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CHAPTER 6
Listening Skills
“Are you listening?”
— R.G. Nichols and L. A. Stevens
Upon completion of this chapter, you should be able to:
- Understand how listening is an essential component of communication and management.
- Know the internal and external causes of poor listening.
- Know some guidelines for improving listening skills.
- Understand how to craft reflective and clarifying responses that demonstrate good listening skills.
COMMUNICATION AT WORK
Picture yourself teaching a class on business research methods—not an equally interesting subject for all students. During the course of the lecture, you see that a girl in the last row is busy writing in her notebook, not even once looking towards you. Next to the wall, a student is reading ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.